Registering a Polycom Trio

What do I need?

  • Access to
  • A Pexip endpoint subscription
  • A Polycom Trio system running 5.9.1.x or newer
  • Admin access to the Trio's web interface

Step 1 - Registering Endpoint on the Service

1. Go to and create an endpoint subscription within the company you wish to use.

2. Enter the serial number in the field "Tie to SN / MAC / SIM ID". (This can be found on the base of the unit.)


3. Save

4. Go back to the 'Endpoints' tab and find the newly created Trio unit. Click on the tool icon and find "Polycom Trio Provisioning Config".


(If the button is greyed out, it means the serial number field has not been filled in.)

5. Click on the "Polycom Trio Provisioning Config" button. This downloads the config file locally.

Step 2 - Configuring the Trio

1. Navigate to the admin interface: Utilities / Import & Export Configuration


2. Import the cfg file just downloaded


3. The Trio should now reboot, maybe more than once. Once back up, it should be provisioned.

4. Pexip partners can now check the provisioning status on



Tips and Tricks for the Trio


The default admin password for Trio is 456


Follow the steps below to factory reset a Trio or watch our video.

  • Disconnect Power
  • Attach power again
  • Once the Polycom logo appears on the LCD panel press the four corners of the screen
  • The Mute lights will then begin flashing, you may let go and the factory reset will begin


How do I change to a Generic profile?

Watch our video "How To Change A Polycom Trio's Base Profile to Generic"


Why can't I access the Polycom Trio's Web Interface?

By default, the web interface is disabled when the base profile is set to "Skype for Business" when setting to "Generic" only the HTTPS web interface is enabled.

Follow these steps on the Trio's touchscreen to modify the Web Interface settings:

- Select `Settings` > `Advanced` > Enter password > `Administration Settings` > `Web Server Configuration`
- From this screen, you can select to enable HTTP, HTTPS, or both


How do I pair the Polycom Visual+ to the Polycom Trio?

What our video "How To Pair A Polycom Trio To The Visual+"

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  • Is stand alone registration with Trio 8800 (so without the Visual Plus add on) supported?


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  • Hi Sander, it's not a workflow that we have tested, but it should work the same with or without the Visual Plus as the config is all done on the Trio.

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  • I can confirm that it works without Visual Plus.

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  • Hi Chris, is it possible to "dual" register the Polycom 8800 with Skype for Business and Pexip as a Service? Base profile is Skype for Busines with line 2 being registered to PaaS.

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  • Hi Andre,

    While it is possible, we are currently not providing configuration files for line 2 due to individual dial plan requirement for each deployment.

    Please feel free to take the configuration file from us and modify it to use as line 2.

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  • Hi Chris, i am trying to request the CFG file, when i put in the url the form says Partner Ordering Portal URL for Subscription: is invalid, here is the URL
    can you help please

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  • Thanks Bob for catching, I've updated the form, previously it was only accepting domains, I've now admin as an acceptable domain in that field.

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  • Hi Chris, regarding registration to the Trio without the Visual Plus or Pro, I assume without its a SIP Voice device only - Correct?

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  • Hi Cliff, yes it would just be registered as an audio only device.

    The SIP SDP would just have no video at that point, but should work no problem still.

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