Cisco CE 9.10.x or later firmware unable to be provisioned by Activate Endpoint app

It is recommended that you upgrade to the latest version of Activate Endpoint app which resolves this issue. Go to the download apps page.


Cisco endpoints running CE firmware release CE 9.10.x or later are unable to be provisioned by the Pexip Activate Endpoint app with the factory default settings.

When activating the endpoint to the Pexip Service the application will reach 70% on the status bar before the app throws the following error:



To resolve this issue you need to replace the current installed Root CA certificate with an updated certificate.

Step 1

You will need to obtain the DigiCert Global Root CA directly from the DigiCert repository, you can do this from here:

Copy and paste the contents in the box, and paste into a plain text file. Be sure to use a text editor such as Notepad or Vi. Then save as a .pem file.

Step 2

Then to install you can follow the below steps.

Menu - Security - Certificate Authorities



Then click 'Choose File' from the Add Certificate Authority menu




Select your certificate from your storage location and install the PEM file.


Step 3

Once the new certificate is installed you will need to proceed to run the Activate Endpoint app again to complete the registration to the Pexip Service.


This issue will be addressed in the forthcoming release for the Activate Endpoint application.


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