Browser Settings for the v10.x Pexip Infinity Connect WebApp

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This guide will cover the necessary requirements for a participant using a web browser to join a Pexip Virtual Meeting Room or leverage the Pexip Distributed Gateway, as well as configuration and troubleshooting items specific to the various browsers.

This article assumes the WebApp will be communicating directly with a Pexip conference node.  For firewall requirements when using an RP/TURN server, please see this article: https://docs.pexip.com/rp_turn/rpturn_ports.htm.

In order for a participant to successfully use the WebApp, the web browser must be able to send and receive signaling and media to the conference node.  For information on using the WebApp after joining the meeting, please see the relevant Quick Guides at https://docs.pexip.com/admin/connect_quick.htm.

The WebApp requires the following ports to be opened towards the conferencing node(s) to use Pexip Infinity:

Port Requirements:

443 TCP - Signaling

40,000-49,999 TCP/UDP

Browser Versions:

The WebApp is supported in the following browsers, given they meet the following version numbers:

  • Google Chrome version 27 and later
  • Mozilla Firefox version 38 and later
  • Opera version 23 and later
  • Microsoft Internet Explorer version 10 and later (requires Flash Player 11 and later ActiveX® plug-in, and must not be in Compatibility View)
  • Apple Safari version 6 and later (Mac OS X only) (requires Flash Player 11 and later plug-in)

Camera & Mic Access in v10.2 –

Chrome

Preferences can be managed in Chrome Settings under Media – The URL for this is chrome://settings/content

When joining for the first time, allow the browser access to the Mic and Camera

 

And then the video preview window will change from “Requesting camera and microphone access…” to a video preview, the selected camera and microphone, and a button to modify your Settings.

 

Make sure you’re centered in the Video Preview window

 

You can click the Gear icon to change your camera and microphone and call bandwidth.

 

Pressing the “Start” button in either the video preview window or in the Settings window will then join you in to the meeting with audio and video.

Firefox

Permissions can be set by going to about:permissions in the address bar, although “Always Ask” is the only option for the Camera and Microphone.

Allow the browser permission to access the Mic and Camera.

 

This Permission popup can be disabled by doing the following:

  • Type 'about:config' in the Firefox address bar and hit return
  • In the search box, type in 'media.navigator'
  • Double click on the 'media.navigator.permission.disabled' line so that its value changes to 'true'
  • Restart Firefox

Select the Appropriate Mic and Camera from the dropdown lists.

Make sure you are centered in the Video Preview Window:

You can click the Gear icon to change your camera and microphone and call bandwidth.

 

Pressing the “Start” button in either the video preview window or in the Settings window will then join you in to the meeting with audio and video.

 

Internet Explorer

In the Flash Player Settings, select the Mic and Camera tabs to ensure you have the proper resources selected.

Camera:

Mic:

Then select “Allow” to enable Permission to access the Mic and Camera and select the Remember check box.

 

Select the Appropriate Mic and Camera from the drop-down lists.

Make sure you are centered in the Video Preview Window:

You can click the Gear icon to change your camera and microphone and call bandwidth.

 

Pressing the “Start” button in either the video preview window or in the Settings window will then join you in to the meeting with audio and video.

 

Mic and Camera settings can be later found by right-clicking in the video window and selecting “Settings”.

Ensure that the camera and mic are not permanently disabled in Flash Player by right-clicking in the video window and selecting “Global Settings” and then by going to the “Camera and Mic” tab.

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