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    Browser Settings for the v9 Pexip Infinity Connect WebApp


    This guide will cover the necessary requirements for a participant using a web browser to join a Pexip Virtual Meeting Room or leverage the Pexip Distributed Gateway, as well as configuration and troubleshooting items specific to the various browsers.

    This article assumes the WebApp will be communicating directly with a Pexip conference node.  For firewall requirements when using an RP/TURN server, please see this article:

    In order for a participant to successfully use the WebApp, the web browser must be able to send and receive signaling and media to the conference node.  For information on using the WebApp after joining the meeting, please see the relevant Quick Guides at and then navigate to the "Infinity Connect" and then selecting the appropriate client from the "Quick Guides" menu.

    The WebApp requires the following ports to be opened towards the conferencing node(s) to use Pexip Infinity:

    Port Requirements:

    443 TCP - Signaling

    40,000-49,999 TCP/UDP

    Browser Versions:

    The WebApp is supported in the following browsers, given they meet the following version numbers:

    • Google Chrome version 27 and later
    • Mozilla Firefox version 20 and later
    • Opera version 23 and later
    • Microsoft Internet Explorer version 10 and later (requires Flash Player 11 and later ActiveX® plug-in, and must not be in Compatibility View)
    • Apple Safari version 6 and later (Mac OS X only) (requires Flash Player 11 and later plug-in)

    Camera and Mic access in Pexip Infinity v9:

    Additionally, each browser will prompt the user for access to the camera and microphone for security purposes.  This process varies across browsers, so below we've identified what to look for in each browser.

    Google Chrome

    When joining a VMR for the first time, Chrome will prompt the user for Permission to access the camera and microphone.  It will also allow the user to select the preferred camera and mic from a list of available resources.

    The user will then see a preview of their video in the WebApp preview pop-up.  They can also select the appropriate camera and mic, verify the selected mic is receiving audio, and choose an appropriate bandwidth for the call.

    Chrome users can also verify their Media preferences by going to chrome://settings/content and then by finding the Media section.


    Mozilla Firefox

    By default, Firefox will prompt the user for camera and microphone access each time.

    The user will then be able to verify the correct camera and microphone are selected and choose the desired call bandwidth.

    The Firefox Resource Permission popup can be disabled by doing the following (Note the WebApp Media settings popup will still appear allowing the user to verify the correct resources, preview their video, and select the call bandwidth.  This popup can be disabled by selecting the "Always start media immediately when connecting" option):

    • Type 'about:config' in the Firefox address bar and hit return
    • In the search box, type in 'media.navigator'
    • Double click on the 'media.navigator.permission.disabled' line so that its value changes to 'true'
    • Restart Firefox

    Microsoft Internet Explorer

    When using the Internet Explorer WebApp with Pexip, Adobe Flash will prompt the user for permission to access the camera and microphone.  You can also allow Flash to Remember your decision so the user is not prompted by Flash every time.

    The user can also verify the correct microphone and camera are selected by clicking on their respective tabs in the Flash popup.



    Mic and Camera settings can be later found by right-clicking in the main video area and selecting “Settings”.  The same Flash Player Settings popup will appear:

    The user will then be able to verify the correct camera and microphone are selected and choose the desired call bandwidth.

    If there are problems getting the mic and camera to work in IE, ensure that the camera and mic are not permanently disabled in Flash Player by right-clicking in the video window and selecting “Global Settings” and then by going to the “Camera and Mic” tab.  Make sure "Ask me when a site wants to use the camera or microphone" is selected.

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