Downloading the Pexip app and Logging In (Mobile/Tablet)




If you already use our service on other devices or through your browser, you can log into the Pexip app with the same username and password.

Your username:

This is the unique personal video address associated with your Personal meeting room. If you’re not sure what this is, you can find the details under your account profile if you’re still logged into our service on another device, or in the web app in your browser. It should look like a regular email address. If your company has purchased custom video addresses, it should be the same, or very similar to, your company email.

Otherwise, you can contact your company administrator(s) to reset your password.

Note: you can’t log into the mobile app using a Team meeting room address. If your company only has team rooms and no personal rooms, you will be able to use the app as a guest user but not log in. This will simplify joining meetings from your phone or tablet but you won’t be able to manage your meeting schedule via the app.

This is to avoid scheduling / access conflicts as Team rooms are managed by company administrators on behalf of all users in your company network.

To use the app as a guest without logging in, you will need to know the full video address of the room you would like to join.

If you haven’t previously logged into our service you will find your account details included in the Activation email sent to your company email registered on our network. Use the link in this email to get started on the service and create your password. This email is automatically sent when one of your company administrators adds you as a user on the service.

To download the mobile app:

You can download our mobile app alongside the rest of our dedicated apps by logging into the web app through your browser and selecting Downloads from the user dashboard. All the apps and plugins available for the device you’re using will be highlighted and ready to download directly to your device.

Alternatively, you can download the app for Android at the Google Play store, or in the App Store for iOS



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  • I tried to follow all instructions to download and couldn't access to host. It said I was joined but no audio or visual. I need some response as all this online detail is not helping. Disappointed this is not geared to low technical users.

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  • hi here is frank Brinkmeyer speaking I have just tried to register myself on the pexip account.
    It is not possible for me !
    It seems that I have not received the registration EMail where I have to do the setup
    Could you please support me on this Thanks

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